Terms of service

Welcome to Petora99. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. About Us

Petora99 designs and sells pet products for people living in small spaces, starting with cats. We are based online and ship to the regions listed at checkout.

2. Use of the Site

You agree to use this site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the site. You must be at least 18 years old, or have a parent or guardian's permission, to place an order.

3. Products and Pricing

We make every effort to display our products and their prices accurately. However, we do not warrant that product descriptions, pricing, or other content is error-free. We reserve the right to correct any errors and to change or update information at any time without prior notice.

4. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing or product information.

5. Shipping and Delivery

Shipping timeframes are estimates only. If we're unable to ship your order within 30 days of purchase (or the timeframe stated at checkout, if different), we will notify you with a revised estimate and give you the option to cancel for a full refund. Please see our Shipping Policy for details.

6. Order Fulfillment

Petora99 works with third-party fulfillment partners who ship orders directly to customers. Because of this, we're unable to accept physical returns or offer refunds for change-of-mind purchases; damaged, defective, or incorrect items are always eligible for a free replacement or refund. See our Refund Policy for full details.

7. Returns and Refunds

Please see our Refund Policy for details on eligibility, reporting an issue, and how refunds are processed.

8. Intellectual Property

All content on this site, including the Petora99 name, logo, graphics, and product descriptions, is the property of Petora99 and may not be used without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Petora99 is not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products. Nothing in these Terms limits any warranty or consumer protection right you have under applicable law.